Enterprise HR Knowledge System (RAG)
A ~300-person IT services company wanted employees to get instant, grounded answers to HR questions instead of searching through scattered policy documents.
Context
A ~300-person IT services company wanted employees to get instant, grounded answers to HR questions instead of searching through scattered policy documents.
Challenge
HR fielded the same questions repeatedly, and the answers were buried across roughly 100 policy and process documents with no easy way to keep them current.
Solution
Built a production retrieval-augmented (RAG) knowledge base over the company’s HR documents — permission-aware retrieval and grounded answers — with an HR super-admin console to add, edit and manage the ~100 source documents.
Outcomes
- Employee satisfaction rose to 98%
- Instant, grounded answers across ~100 HR documents
- HR super-admins add and edit sources without engineering
- Live in production for ~300 employees
Technologies
Attribution
Delivered by Shakforce Global
Delivered by our in-house AI team.